All prices are given in $USD.
I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 24-48 hours for production, average shipping time is 4-12 days within the US and typically 4-13 days outside of the US. If you have any questions, email us firstname.lastname@example.org .
I am not satisfied with my order, can I return it? What if there is a problem?
We offer 100% money back guarantee only if you receive the product defective or damaged. You have 30 days to return the product to us for a full refund. You must return the product at your own expense. Once we have received the product, we will give you a full refund of your original purchase. Please include all names and order numbers on the returned packages.
Please note: if your package is on the way, you must wait for it to arrive and ship it back before you can receive a refund.
Can I cancel my order?
You can cancel your order without incurring any costs! You must cancel your order before it ships.
I entered an incorrect address, what should I do now?
If you entered an incorrect address, wait for the order confirmation email. Once you have verified that the address provided is incorrect, please notify us by email at email@example.com . If the address provided is incorrect, we can change it within 24 hours. No refund will be given after 24 hours.
How long does delivery take?
Shipping times vary as we ship from different fulfillment centers worldwide depending on your location. Average shipping time is 4-15 days within the US and typically 9-18 days outside of the US.
I have a question that hasn't been answered. Can you please help me?
Why, surely! We are here for you! Please email us at firstname.lastname@example.org and we'll be happy to help.
We receive a large number of emails. If you would like a quick response please include your order number and detail the problem, thank you.